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LevelBlue USM
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Support Services
USMA Support Offerings
Lightspeed Support
Offered to all customers with an active Support; Maintenance contract. Get access to LevelBlue certified experts (ACE’s) to quickly analyze your specific challenges and bring them to rapid resolution. They can also assist with configuring USM to achieve a specific behavior. Use also as a single point of contact for RMA’s, software defects and product suggestions.
Expanded Support Offerings
In addition to our expert LightSpeed support included with all USM solutions, customers can take advantage of expanded support offerings available for the Standard and Premium Editions of USM Anywhere. This optional support package includes 24x7 support to extend our default technical support services, as well as faster initial responses times for all support cases.
Lift-Off Packages
USM Anywhere Lift-Off Packages are designed for every customer to get up and running quickly. Each Lift-Off Package includes Implementation Services and Training. Implementation Services help you get your USM Anywhere deployment installed, configured, and optimally tuned to your environment. Training provides you with hands-on product training and expert guidance to help you manage and use your USM Anywhere solution.
Professional Services
LevelBlue Professional Services offer a wide variety of options to help you deploy USM Anywhere for the first time, implement additional LevelBlue products, or deliver post-implementation “fine-tuning” of your existing environment. Our industry and application experts are available when you need them to help you reach your key business goals.
LevelBlue Cybersecurity® classroom training
Hands-On courses led by security pros
LevelBlue training helps to enable organizations of all sizes to quickly detect and effectively respond to the latest threats. Led by security professionals, LevelBlue training classes provide the instruction and hands-on practice needed to design, install, deploy, configure, and operate our Unified Security Management products.
Click here to see a description of the LevelBlue Unified Security Management training courses and see a list of upcoming training dates and locations. We offer most classes live, online (virtual) so you can participate in the complete training experience remotely.
To discuss pricing and/or secure a spot in an upcoming class, please open a chat session with Customer Care using the link on this page.