Services to help meet your goals
Our team can support your USM Anywhere and AT&T Threat Detection and Response for Government deployment with the following types of implementation services:
- Initial Configuration and Update
- Sensor Deployment
- Asset Discovery
- Configuring Vulnerability Scan and Scheduling
- Log Forwarding Configuration
- Orchestration Rule Configuration
- Custom Report Creation
- AlienApp® Configuration
- Notification and Alerts Configuration
- Custom View and Reporting
- Knowledge Transfer
The process begins after purchasing AT&T Cybersecurity Professional Services directly with our sales team. For USM Anywhere customers, we then connect you to one of our certified consultants that matches your goals. For AT&T Threat Detection and Response for Government, you will be connected with a U.S. based AT&T Cybersecurity Consultant.
This is where we go to work for you. The key to creating a remarkable experience is our passion to drive and deliver results. Collaborating with your team, our consultants deliver solutions based on best practices, industry standards, and experience to help you experience value quickly and aid in protecting your infrastructure.
We will contact you to schedule a meeting at your convenience to outline your goals for implementation.
We aim to keep earning your business by providing extraordinary service and hope that you will look to us for your future professional services needs.
AT&T Cybersecurity Certified Professional Services Partners
* AT&T Certified Professional Services Partners undertake their respective obligations as independent contractors. Being an AT&T Cybersecurity Certified Professional Services Partner does not, and is not intended to, create any employment, agency, distributorship, franchise, joint venture, legal partnership, or other similar legal relationship between such Certified Professional Services Partners and AT&T Cybersecurity or its affiliates.
What is the cancellation policy for Professional Services hours?
We require 48 hours cancellation notice prior to your scheduled consultation. Requests made less than 48 hours in advance of your consultation will result in the loss of hours in accordance with the schedule outlined below:
< 48 hours: You will forfeit half of the scheduled appointment time (e.g. 2-hour appointment // 1 hour lost)
No Show, Same-day Cancellation: The entire scheduled appointment time is forfeited.
Who delivers Professional Services?
Many of our services are subcontracted to external consultants. Our full list of these consulting organizations is at the bottom of the page. For AT&T Threat Detection and Response for Government, you will be connected with a U.S. based AT&T Cybersecurity Consultant to kick off the process.
What is my expiration date for Professional Services?
Your Professional Services hours are valid for up to 180 days after purchase.
For any concerns please email us at CustomerCare@alienvault.com
How do I get in touch with my consultant?
You should have received an introductory email from our Professional Services team. This email includes useful information to connect you with your assigned consultant. Please coordinate time to meet with your consultant and begin the process. Haven’t received a follow-up email? Please notify us as CustomerCare@alienvault.com and we will get you taken care of right away!
Not the primary contact? Please notify us at CustomerCare@alienvault.com for contact info.
How much time do I have remaining with Professional Services?
Please contact your consultant directly or email us at CustomerCare@alienvault.com
Not satisfied with your consultant?
Please contact Professional Services via email at CustomerCare@alienvault.com