Stories from the SOC – Phishing for credentials

November 21, 2022  |  Franklin Calderon

Stories from the SOC is a blog series that describes recent real-world security incident investigations conducted and reported by the AT&T SOC analyst team for AT&T Managed Extended Detection and Response customers.

Executive summary

Humans are considered the weakest link in cybersecurityNo matter how much a company invests in firewalls, antivirus, and other security software to detect, deter, and prevent attacks humans will always be the main vectors for compromiseIf no adequate user-security training is provided within the organization, they will always be at risk. Phishing is one of the oldest cyber-attacks yet one of the most used by attackers due to its effectiveness and low cost.

The Managed Extended Detection and Response (MXDR) team received an alarm indicating a user had successfully logged in from a country outside of the United States (US. Upon further review, this was the first time the user had logged in from outside of the US. The analyst team created an investigation in which the customer responded and took the necessary steps to recover the account from the attacker. 


Initial alarm review

Indicators of Compromise (IOC)

The initial alarm was triggered as a result of the account being accessed from outside of the United States. Due to the recent shift of remote working, it is common to see users accessing their accounts from different countries that could be caused by Virtual Private Network (VPN) or because of travel activity.

External access

Expanded investigation

Events search

When investigating potentially malicious behavior, it is important to understand what the baseline of a user's activity looks like. While looking at the historic data for their activity, logs showed this was the first instance the account has been accessed from outside of the United States.

external access investigation

The logs did not show any failed login attempts from another country, which is usually seen whenever an attacker attempts to compromise an account.


Building the investigation

After gathering enough information, an investigation was created for the customer to confirm if this should be expected from this user.

Response phishing

Customer interaction

Within minutes of the investigation being created, the customer confirmed the user had clicked a phishing email and input their credentials, which the attacker then used to successfully logged in into their account.

customer interaction phishing

The phishing email contained a URL to the following site:

phishing email

Once clicked, this site would send the user to a page that impersonated a login for an email account that was used to harvest credentials.

Limitations and opportunities


For this investigation, the MXDR team did not have full visibility into the Microsoft Office 365 Exchange environment, hindering visibility into the initial attack. We were unable able to see the phishing email being sent to this account. The only events being observed by the SOC were the successful log ins from outside of the United States.

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