Because USM Anywhere manages important security functions for your organization, the system requires that all users log in Log in (verb): Process in which an individual gains access to a computer system after providing sufficient credentials to authenticate their unique identity. Login (noun): User credentials, typically a username and matching password. with a username and a password. See Role-Based Access Control (RBAC) in USM Anywhere for more information about the roles Tasks and responsibilities based on job description and position within an organization. A user's role is often used to define access to functionality and privileges to perform specific tasks and operations. in USM Anywhere.
When the first user links to a newly-provisioned USM Anywhere environment, they configure the password for the initial user account. This is the default user as defined in your subscription, and this manager user account can only be deleted by another manager user. The Settings > Users page provides tools to add, edit, and remove user accounts in the system.
After 45 days of inactivity, a user account will become locked. Manager users can unlock inactive accounts. Alternately, users can contact LevelBlue support to have their account unlocked.
If you want to protect your account, enable multifactor authentication (MFA) for your user account. When this feature is activated, USM Anywhere displays the multifactor authentication page for you to complete your MFA configuration. The displayed page provides a unique QR code for your Authenticator app to retrieve a verification code. See Using Multifactor Authentication for more information about this security configuration.
Note: LevelBlue recommends that users enable MFA for their account. MFA adds extra security by requiring multiple factors to authenticate a user, making it more difficult for an unauthorized person to gain access to the account.
Users can access settings for their own account and log out of the system by clicking the 
icon in the USM Anywhere web UI secondary menu.
USM Anywhere collects information about when a user logs into the system and what the user does. This information is available in USM Anywhere when you go to Settings > System Events. USM Anywhere offers remote technical support for troubleshooting and diagnosis, where the LevelBlue Technical Support Engineers access your instance from their computers.
This topic discusses these subtopics:
Feedback