Troubleshooting and Remote Sensor Support

Use Remote Support to allow the AT&T Cybersecurity Technical Support to access and diagnose the components identified in a support ticket. USM Anywhere offers remote technical support through the USM Anywhere Sensor console. All data exchanged with AT&T Cybersecurity Support is encrypted for security. The information exchanged is only available to AT&T Cybersecurity Support and Engineering teams.

Typically, you open a ticket with AT&T Cybersecurity Support first and only establish a remote support connection upon their request. You can establish multiple sessions using the same ticket number for different sensors. But a support engineer could ask you to open a new ticket if it is an unrelated issue. During the remote support session you can communicate with the AT&T Cybersecurity Technical Support by phone or email at any time.

This section includes the following topics: