Editing Users

Role Availability Read-Only Investigator Analyst Manager

Assuming the Manager role, you can modify several items for the account of another user. For example, if users are unable to log in Log in (verb): Process in which an individual gains access to a computer system after providing sufficient credentials to authenticate their unique identity. Login (noun): User credentials, typically a username and matching password. because they forgot their password or no longer have an authentication Process used to verify the identity of a user, user device, or other entity, usually through a username and password. mobile device, you can perform a reset for their account.

To edit a user account

  1. Go to Settings > Users to open the page that displays the list of user accounts in your USM Anywhere environment.

    Open the Users List to manage user accounts

    Note: Sometimes a displays in the Status column. This icon means that the user account is locked for 30 minutes after 3 failed login attempts within 15 minutes. You can unlock the account by sending the user a password reset email (see Send Password Reset below).

    If your own user account is locked, you can wait 30 minutes and try again or contact LevelBlue Technical Support for assistance.

  2. In the row for the user account, click the icon.

  3. Make changes to the account parameters, as needed.

    Note: If you click the of your own user, the Profile page displays. See Managing Your Profile Settings for more information.

    • Change the email address for the account.
    • Change the full name for the account.
    • Change the role for the account. See Role-Based Access Control (RBAC) in USM Anywhere for more information
    • Change the status for the account. If you need to temporarily disable a user account, you can set the status to Disabled. This is a best practice for revoking access and usually a better alternative to deleting a user account.
    • Click Send Password Reset to reset the password for the user. When you do a password reset, the user receives an email with a link to set a new password for the account.
    • Click Reset Multi-Factor Authentication to reset the code used to pair a mobile device with the account. See Using Multifactor Authentication for more information.
    • Select Enable Multi-Factor Authentication to enable MFA. See Using Multifactor Authentication for more information.
  4. Click Save.