Creating Jira Response Action Rules

Role Availability Read-Only Investigator Analyst Manager

You can create orchestration rules in USM Anywhere that automatically trigger a Jira response action when events match the criteria that you specify. For example, you might create a rule where USM Anywhere automatically creates a new Jira task when malware is detected so that a member of your response team can manage and address the issue. Response Action rules can also be configured to populate Jira tickets with information from USM Anywhere.

After you create a rule, new alarms Alarms provide notification of an event or sequence of events that require attention or investigation. or events Any traffic or data exchange detected by LevelBlue products through a sensor or external devices such as a firewall. that match the rule conditions will trigger the Jira response action to create a new issue. The rule does not trigger for your existing alarms or events.

Note: Before launching a Jira response action or creating a Jira orchestration rule, the BlueApp for Jira must be enabled and connected to your cloud-based Jira instance. For more information, see Configuring the BlueApp for Jira.

You can create a new rule in one of two ways:

  • From an Applied Response Action: You can automatically create a rule using the response action that you apply to an existing alarm. This makes it easy to set the matching conditions for the rule based on the existing item and use the same settings that you applied to that item.

    In the confirmation dialog box, click Create rule for similar alarms or Create rule for similar events.

    Create a new rule using the Jira response action you applied

  • From the Rules page: The Rules page provides access to all of your orchestration rules. The Orchestration Rules list includes suppression rules, alarm rules, event rules, filtering rules, notification rules, and response action rules. You can create new rules using the specific matching conditions that you define, as well as edit, delete, and enable or disable rules. See Orchestration Rules for more information about managing orchestration rules.

    In the left navigation menu, go to Settings > Rules > Orchestration Rules. Then click Create Orchestration Rule > Response Action Rule to define the new rule.

    Create a new response action rule

To define a new Jira response action rule

  1. Enter a name for the rule.

  2. Select the App Action for the rule and specify the information for the Jira issue.

    Set options for the Jira response action rule

    The Jira Parameters that you set will depend on the action that you select:

  3. Set the Project Name for the project where you want to create the new issue.

    The projects that are available for selection will depend on the projects that are permitted for the user account configured for the BlueApp for Jira.

  4. Set the Issue Type for the new issue.

    The issue types that are available for selection will depend on the types configured in your Jira instance for the selected project

  5. At the bottom of the dialog box, set the rule condition parameters to specify the criteria for a matching alarm or event to trigger the rule.

    Set the matching conditions for triggering the rule

    • This section provides suggested property/value pairs from the selected alarm or event that you can use as conditions for the rule. Click the icon to delete the items that you do not want to include in the matching conditions. You can also add other conditions that are not suggested.
    • If you create the rule from the Rules page, you must use the Add Condition and Add Group functions to define the property/value pairs that you want to use as conditions for the rule.
    • At the bottom of the dialog box, click More to display the optional multiple occurrence and window-length parameters.
  6. Click Save Rule.
  7. Click OK in the confirmation dialog box.