Service management teams that use ConnectWise Manage can deploy and provision USM Anywhere through the ConnectWise Marketplace and manage those deployments for their customers. With configuration of the AlienApp for ConnectWise on each USM Anywhere instance, teams can leverage automated service ticket creation from alarms Alarms provide notification of an event or sequence of events that require attention or investigation. and vulnerabilities A known issue or weakness in a system, procedure, internal control, software package, or hardware that could be used to compromise security. identified by USM Anywhere as well as synchronization of asset information with ConnectWise Manage configurations.
Edition: The AlienApp for ConnectWise is available in the Standard and Premium editions of USM Anywhere.
It is also available when you sign up through the ConnectWise Marketplace and pay a monthly subscription to access an exclusive edition of USM Anywhere, available only to ConnectWise MSP partners. With this edition, you can deploy USM Anywhere from within the ConnectWise Manage portal. Service tickets are created automatically in ConnectWise Manage based on alarms and vulnerabilities generated in USM Anywhere.
After you complete the signup and registration process, follow the initial deployment process to activate and provision the USM Anywhere instance (see USM Anywhere Deployment Process).
Warning: If the AlienApp fails and you receive a message informing you that it has not been loaded, please contact AT&T Cybersecurity Technical Support to solve the problem.
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