Applies to Product: | USM Appliance™ | LevelBlue OSSIM® |
On Analysis > Tickets, you can search for the ticket you want to update, and then select the ticket by clicking its ticket number or its title within the list. A new page displays that allows you to view the ticket's details and edit the ticket, delete it, or add a comment to it.
To make changes to a ticket
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Within a ticket, you can make the following changes:
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Edit
Use the icon under Action at the upper right-hand corner.
Changes can consist of the following:
- Status (open, closed, assigned, studying, waiting, testing).
- Priority (low is 1 and 10 is high).
- Transfer the ticket to another administrative user.
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Add a comment
For example, you can describe actions taken on the ticket.
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Delete
Use the icon under Action at the upper right-hand corner or click Delete Ticket farther down on the page.
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Subscribe or Unsubscribe
Follow any updates to this ticket by selecting your name from the list box and clicking Subscribe or Unsubscribe.
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Link Existing Document
Link an existing file with relevance to the ticket.
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New Document
Create a new file to go with the ticket.
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- When finished, click Save Ticket.
- If you delete a comment or make any other changes, click Save Ticket again.
After USM Appliance saves the changes, you see each new entry displayed in the lower half of the Tickets page.