Edit a Ticket

Applies to Product: USM Appliance™ LevelBlue OSSIM®

On Analysis > Tickets, you can search for the ticket you want to update, and then select the ticket by clicking its ticket number or its title within the list. A new page displays that allows you to view the ticket's details and edit the ticket, delete it, or add a comment to it.

To make changes to a ticket

  1. Within a ticket, you can make the following changes:

    • Edit

      Use the icon under Action at the upper right-hand corner.

      Changes can consist of the following:

      • Status (open, closed, assigned, studying, waiting, testing).
      • Priority (low is 1 and 10 is high).
      • Transfer the ticket to another administrative user.

    • Add a comment

      For example, you can describe actions taken on the ticket.

    • Delete

      Use the icon under Action at the upper right-hand corner or click Delete Ticket farther down on the page.

    • Subscribe or Unsubscribe

      Follow any updates to this ticket by selecting your name from the list box and clicking Subscribe or Unsubscribe.

    • Link Existing Document

      Link an existing file with relevance to the ticket.

    • New Document

      Create a new file to go with the ticket.

  2. When finished, click Save Ticket.

    3. After USM Appliance saves the changes, you see each new entry displayed in the lower half of the Tickets page.

  3. If you delete a comment or make any other changes, click Save Ticket again.