When you open a ticket with AT&T Cybersecurity Technical Support, you can include collected debug information to assist the support engineer with diagnosing your issue. The USM Anywhere Sensor console provides a function that you can use to collect this information. When enabled, the sensor rotates the debug logs when they exceed 100 megabytes (MB), and keeps up to 7 rotated files afterward.
To collect debug information for the sensor
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Open your virtualization management console and connect to the USM Anywhere Sensor virtual machine (VM).
Important: Alternatively, you can open an SSH session to the sensor VM. When using an SSH session, the default username is sysadmin.
If you are accessing a Microsoft Azure Sensor through SSH and you specified a username other than the default (sysadmin) for your SSH access, you must use the following commands at the command line to "sudo up" and access the sensor console:# sudo su – sysadmin
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From the USM Anywhere Sensor console System Menu, select Maintenance and press Enter.
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From the Maintenance menu, select Collect Debug Information and press Enter.
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In the confirmation screen, select Yes and press Enter.
When the collection process is complete, you see an alert message. This provides the URL for the file and the password.
- Press Enter.
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Download the debug file and attach it to your support case.
Make sure to update the support case information to include the file password.