With a successful connection to your ConnectWise Manage environment, the AlienApp for ConnectWise provides a scheduled job to update the ConnectWise Manage Configurations catalog to reflect the assets identified by USM Anywhere. You can manage these configurations in the ConnectWise Manage user interface (UI) according to your established practices.
When USM Anywhere detects changes to an assetAn IP-addressable host, including but not limited to network devices, virtual servers, and physical servers. during an asset scan, the next execution of the job updates the associated configuration in ConnectWise Manage. If an asset that USM Anywhere previously discovered is no longer present in the most recent asset scan, the status changes to inactive. If it discovers the asset in another future scan, the status changes to active in the next job. Because this job runs every 60 minutes, there will be a delay in seeing these changes in the ConnectWise Manage UI.
Important: Currently, changing parameters of a configuration in ConnectWise Manage does not result in a change for the asset in USM Anywhere.
ConnectWise Manage provides multiple ways to access configurations (assets) for your customers. The following procedure outlines one of the most common methods for investigating configurations for a managed company.
To access USM Anywhere-reported configurations in the ConnectWise Manage UI
- In ConnectWise Manage, open the page for the managed company (customer).
- Click the Configurations tab.
Select the configuration item in the list to view the details.
Review the information for the configuration.
You can scroll through the configuration record to the Service List section and view the tickets generated by USM Anywhere for alarms or vulnerabilities associated with the asset.